Service à la clientèle

Customer Service

Shipping & Delivery
It may take up to 2 business days for us to process your order for shipment. Once your order has been shipped, you’ll receive an email notification with a tracking number. Your estimated delivery time will be determined at the point that your order has been processed and shipped. It may take 24 hours before you receive information for your tracking number. The shipping estimates for your order is based on the average shipping option. Total shipping cost is calculated based on the item in your cart with the highest individual shipping cost, as determined by our shipping provider.
Privacy & Security
We take our responsibility to protect the privacy and confidentiality of any client information very seriously. We maintain physical, electronic and procedural safeguards that comply with applicable legal standards to store and secure client information from unauthorized access and use, alteration and destruction. Our own policies and procedures have been developed to protect the confidentiality of client information and to help achieve compliance with relevant rules and regulations. We hold our employees accountable for complying with those policies, procedures, rules and regulations.
Returns & Replacements
If you are unhappy with the product you have ordered, you can return it for a refund. If we have accidentally shipped the incorrect product to you a full refund, including shipping costs, will be made. Only complete and unused products will be refunded. Please return the complete product in its original packaging. Of course you can test the product first, but products with clear signs of usage will not be refunded.
Ordering at our shop is easy, quick and safe. After you have found the product you were looking for, it’s simply a matter of a few clicks to order and ship the item. Anywhere in the world! If you need any help during ordering or using our website, please do not hesitate to contact our customer service.Personal data is sent encrypted via an SSL connection, so nobody will be able to intercept any of your personal data.Payments are processed by a certified Payment Service Provider (PSP), your bank and creditcard information will be securely processed by the PSP. All our products come with a money back guarantee. Your checkout will be automatically encrypted.
Payment, Pricing & Promotions
We Accept Payment via Major Credit Cards – Visa, Mastercard and American Express. Our checkout process is encrypted with a 128-bit SSL certificate. This ensures all sensitive data, such as credit card information and billing/shipping address be processed securely without any compromising factors. Promotions and NEW products will be available time to time on our web site , you will also be notified via Email if you registered to our Newsletter.
Viewing Orders
Want to view or edit an order? You can check order status, track a shipment, view pickup details, edit your shipping or email address, print an invoice, and more with online Order Status. Once you log in, click the View Orders button. This opens the Your Orders page with a complete summary of your most recent order. If you want to view a different order, select the order from the « View more orders » drop-down menu at the top right of the page.
Updating Account Information
To change your account information, click on “my account” next to the Welcome tab at the top of the page. Once you enter your login information you will be brought to your account page, which has a sidebar menu to the left of the screen under the heading “MY ACCOUNT”. To change the way your name appears or your email address, click on the tab in the sidebar menu that says “Account Information”. To change your billing or shipping address click on the tab in the sidebar menu that says “Address Book”. This will bring you to your address page, where you will have the options to click on “Edit Address”, “Delete Address”, or “Add Address”.